Privacy Policy

Helen is operated by Still Human LLC and provides tools for people navigating perimenopause and hormone therapy. This Privacy Policy explains how Helen collects, uses, stores, and shares information across the marketing site, waitlist, and product experience.

Some Helen features involve sensitive health-related information. You choose what to enter, and Helen uses that information to provide the features you request.

Helen may collect information you provide directly, such as your email address, account and profile information, check-ins, diary entries, period logs, therapy schedules and logs, feedback, and other content you choose to submit while using the product.

If you use a voice feature, Helen may process audio and the resulting transcript to provide that feature. Device permissions, such as microphone or speech-recognition access, are requested through iOS when needed.

Helen may also collect limited technical and usage data, such as browser information, pages visited, referrer information, and campaign attribution data used to understand how people find the marketing site.

Helen may use information to provide requested features, maintain your account, display your history, generate reminders and Insights, respond to inquiries, send product-related communications, and support reliability, security, and quality work.

Helen may also use information to provide support, diagnose issues, maintain service reliability, and communicate about updates, policies, or product availability.

Helen uses third-party AI services to provide certain optional features, including Insights and Talk. Helen's current AI service provider for Insights is OpenAI, which processes information on Helen's behalf to generate the feature you request.

Before Helen generates AI-powered Insights in the iOS app, it presents an explanation and asks for your permission. If you proceed, relevant check-ins, diary entries, period logs, and therapy schedule or logging context may be shared with the AI service to identify possible patterns and generate a summary.

You can turn off AI-powered Insights from Account. Turning the feature off prevents new Insights requests from being sent to the AI service unless you later choose to proceed again. AI output may be incomplete, inaccurate, or miss important context and should not be treated as medical advice.

Other AI-enabled features may process text, audio, prompts, or related context when you choose to use them. Helen limits the information provided to service providers to what is reasonably needed to operate the requested feature.

If you join the Helen waitlist, your email address may be stored in Helen systems and synced to Helen's email tooling so Helen can send confirmation messages, product updates, launch announcements, and related communications.

Helen does not intend to sell waitlist or marketing contact data. Marketing attribution data collected on the site is intended to help Helen understand channel performance and improve future communications.

Helen may share information with service providers that help operate the product and marketing site, such as Supabase for account and product-data infrastructure, OpenAI for requested AI features, and providers supporting hosting, analytics, email delivery, customer support, and security. These providers process information for the services they provide to Helen.

Helen does not sell health-related information or use it for targeted advertising.

Helen may also disclose information when reasonably necessary to comply with legal obligations, protect rights or safety, investigate misuse, or support a corporate transaction such as a financing, acquisition, or merger.

Because Helen supports hormone, symptom, period, and wellness tracking, information you enter may reveal health or reproductive information. Helen treats this information as sensitive and limits access to people and service providers who need it to operate, secure, or support the service.

Helen is a tracking and reflection tool, not a healthcare provider, and is not a substitute for professional medical advice, diagnosis, or treatment.

Helen may retain account information, user-entered data, and generated outputs for as long as reasonably necessary to provide the service, maintain requested history, comply with legal obligations, resolve disputes, and support safety and security. Retention by a service provider may also depend on the provider's applicable service configuration and legal obligations.

If you request account deletion, Helen will delete or de-identify information as required by applicable law, subject to information that must be retained for legal, security, fraud-prevention, or backup purposes.

Helen intends to use reasonable administrative, technical, and organizational safeguards to protect information, but no method of storage or transmission is completely secure.

You may request access, correction, deletion, or export of certain information, or opt out of some communications, subject to identity verification and applicable law.

You can decline AI-powered Insights before information is sent for that feature and can withdraw that permission later from Account. Withdrawing permission stops new AI-powered Insights processing but does not by itself delete the underlying information you saved in Helen.

Marketing emails from Helen are intended to include unsubscribe or contact options where appropriate. Product and transactional communications may still be sent when necessary to operate the service.

Helen is not intended for children, and Helen does not intend to knowingly collect personal information from children.

Helen may update this policy from time to time. If the policy changes materially, Helen may revise the effective date and provide additional notice when appropriate.

For privacy questions or legal notices, contact Helen at hello@helencare.ai.